Mohammad ibrahim nasiri
755 1st Avenue East, Pacific WA 98047 | +1 (206) 900-2030
ibrahimnasiri@hotmail.com | www.linkedin.com/in/ibrahimnasiri | U.S. Citizen
Work Experience
Desktop Technician II
HealthPoint Community Health Center
Renton, Washington | January 2023 – Present
Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.
Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.
Managed user accounts, group policies, permissions, and access controls following security policies using Intune, and Active Directory.
Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.
Desktop Technician II (Contract)
Trick Dog Technology
Renton, Washington | August 2022 – January 2023
Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.
Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.
Managed user accounts, group policies, permissions, and access controls following security policies using Intune, and Active Directory.
Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.
Sr. End-User Support Administrator (Contract)
Brooksource
Renton, Washington | June 2022 – September 2022
Reimaged operating systems, deployed workstations, and other peripherals, and communicated with vendors for software updates and upgrades.
Managed and updated users and devices in the ServiceNow ticketing system as well as in Active Directory.
Validated and ensured proper labeling of the end-user technology printing environment.
Conducted tests, troubleshot, and reported on various hardware and software issues.
Troubleshooted and provided technical support via phone, email, and remotely using System Center Configuration Manager (SCCM).
Process Order Associate
ConAgra Brands
Kent, Washington | April 2018 – June 2022
Manage CPS activities for line operations, focusing on Pillars (Asset Management & Deployment, Financial Improvement, Zero Loss Analysis), leveraging SQL database expertise.
Provide SQL database support for SAP and Inventory Control system improvements. Support LEDS program with SQL training, performance monitoring, report generation, and cross-departmental SQL database troubleshooting.
Ensure accurate downtime reporting in LEDS. Administer SAP logon credentials, including password resets and account management in compliance with IT security standards.
M&E Coordinator
Improving Economy for Stronger Community (IESC)
Kabul, Afghanistan | June 2013 – November 2016
Created and implemented a time plan for ongoing project monitoring and partner evaluations.
Completed registration forms and assisted with surveys, ensuring data accuracy in TAMIS and Excel.
Entered registration forms into TAMIS and survey data into spreadsheets and participated in evaluations.
Conducted field visits, verified data via phone calls, and trained staff on TAMIS and M&E concepts as needed.
M&E Assistant
Development Alternative Inc. (DAI)
Jalalabad, Afghanistan |August 2010– November 2011
Develop and maintain monitoring and evaluation procedures, including project schedules.
Create and implement a time plan for ongoing project monitoring and partner evaluations.
Enter registration forms and survey data into TAMIS and Excel, ensuring accuracy.
Support survey activities, assist with registration forms, organize files, and conduct field visits as directed.
M&E and Database Assistant
The World Bank HLP Project
Kabul, Afghanistan | August 2008 – July 2010
Entered Monthly and Quarterly Activity Monitoring Data into the M&E Database.
Maintain office documents and files (hard and soft copies) according to the M&E filing system under M&E Specialist guidance.
Coordinate filing and storage of data forms, ensuring accuracy in database entries, and assisting MIS Team with database management tasks.
Extracted and verified data from the HLP-M&E Database for use in MS Office programs; coordinate with field staff to prevent duplicate entries.
Association Accountant
Development Alternative Inc. (DAI)
Kent, Washington | March 2007 – July 2008
Develop work plans and budget sheets.
Organize board meetings, prepare materials, record minutes, and manage meeting issues.
Maintain updated files and records (both electronic and hard copies)
Prepare and distribute quarterly newsletters.
Education
BAS – Cybersecurity and Digital Forensics | Highline College | Des Moines, Washington, USA | April 2020 – June 2024
AAS – Network Security Engineer | Highline College | Des Moines, Washington, USA | September 2018 – March 2022
AAS – Bio-Medical Technologist | Scientific Medical Institute | Jalalabad, AFG | Jun 2011 – Jun 2013
Technical Skills
Network Security | Cybersecurity | Security Operation Center (SOC) | Security Information and Event Management (SIEM) | Incident Response | Digital Forensics | Troubleshooting | Epic User Support | Network Monitoring | Active Directory | Group Policy | Windows Server | Office 365 | Okta | Imprivata | Azure | Intune | Windows, MacOS, Linux Operating Systems | Basic PowerShell Scripting | Service-Now, Mantis BT, and Cherwell Ticketing System.
Professional Skills
Problem Solving | Data Analytics | Reporting and Documentation | Monitoring and Evaluation | Customer Service | Project Collaboration | Asset and Inventory Management | Attention to Details | Communication | Presentations | IT Projects Management
Certifications
Microsoft Certified System Engineer (MCSE) | CompTIA ITF+ | CompTIA A+ | CompTIA Security-X Beta | ISC2 Candidate | Google IT Support Certificate | AWS Cloud Security Foundation | PISCES Analyst Professional | DARK Trace Professional